Senior Technical Account Manager
Identity Security Startup
Location: United States (Remote)
$250k – $275k OTE (80/20) + Equity & benefits
As Senior Technical Account Manager, you'll be the technical partner enterprise customers rely on to secure one of the fastest-growing attack surfaces in the cloud: Identities. This is a hands-on, customer-facing role: you'll own complex deployments from first workshop to production, and turn sprawling machine identity estates into something customers can actually see, control, and trust.
Day to day you'll work alongside security, engineering, and platform teams, guiding them through onboarding, running threat hunts, and helping them get real value out of the platform in live production environments. When something needs investigating, you're the one leading the charge and getting customers to a resolution.
It's a rare seat at a company sitting right at the centre of a security problem most organisations are only just waking up to. If you're equally comfortable running a technical workshop, hunting through logs for a compromised service account, and writing the detection logic that catches the next one, I'd like to hear from you.
What you'll do & achieve
Act as a trusted technical advisor to enterprise customers, from first workshop through to production and beyond
Design and deploy integrations across cloud (AWS, Azure, GCP), SaaS, and on-premise environments
Lead technical workshops and enablement sessions that drive real platform adoption
Build long-term relationships with security and engineering stakeholders
Support customers through security incidents, investigations, and threat hunting
Identify emerging risks and provide clear, actionable remediation guidance
Create detections, risk models, and correlation logic that feed directly into the platform
Develop novel customer use cases and operational workflows
Feed customer insight back to Product and R&D to influence roadmap priorities
Take ownership of outcomes independently, in a fast-moving, early-stage environment
Who you are
5+ years in security engineering, security research, DevSecOps, or solutions architecture
Strong grasp of AWS, Azure, and GCP, plus CI/CD pipelines
Solid experience with IAM, secrets management, and Zero Trust architectures
Comfortable with threat detection, incident response, and security posture management
Strong Python scripting and automation skills
A clear communicator who can explain complex security concepts to engineers and executives alike
Hands-on, technically curious, and genuinely enjoys being in front of customers
Thrives with ownership in a fast-paced startup environment
Passionate about cyber security and emerging security technology
